Support & purchase help
Paid but not unlocked? Do not buy again.
Restore equipment
Open Command, check that you are signed in with the email used for the purchase, then open Arsenal and choose Restore account purchases. Your purchased weapon or hull should show EQUIP. Restoring a purchase does not charge you.
Account email or password
Use Reset password or Resend confirmation email in Command. Open only the newest BOOOM44 email. Check Spam and allow at least a minute before requesting another. We send account emails from account@auth.booom44.com. This is a sending address, not a monitored reply inbox. If a service limit is shown, wait and try again or contact us; buying is not required to create an account.
Contact game support
Include your account email, device/browser, what happened and the purchase receipt reference if relevant. Never send your password, card number, bank verification code or authentication link. Our contact address is drschneider007@gmail.com.
Battle Clip removal
To request removal of a public BOOOM44 Battle Clip, email Support with the full clip URL and, if possible, the challenge or clip ID shown on the page. We may ask for information needed to verify the request. Removing a clip does not alter your game progress or purchases.
Delete your account
In the native iOS app, sign in, open Command, and choose DELETE ACCOUNT. BOOOM44 asks for a second confirmation before permanent deletion. Cloud progress, account access and account-bound entitlements are removed; transaction records may be retained only where legally required.
Payment, cancellation or refund
For native iOS purchases, use Apple purchase history or Apple Report a Problem. For website purchases, use the payment-support details on the Stripe/Link receipt or contact us. Consumer rights remain unaffected.
Mobile controls and sound
Move with a finger. Tap Shield and keep dragging to continue steering. Enable Game Sound and set your device media volume above zero. The game cannot raise device volume or change a Bluetooth audio route. Choose TEST GAME SOUND in Command. Daily Fair Challenges deliberately use the free standard equipment.
Offline play
Prepare the game online in Command before travelling. Solo missions and completed-mission progress are stored on this device. Purchase records are not inferred from progress files. Prepared purchased equipment has a signed offline pass valid for 30 days from preparation; renew it online at no extra charge. Purchase ownership remains permanent. New purchases, account recovery and online co-op require a connection. Refunds or revocations are applied when checked online; a disconnected device cannot receive them immediately. Clearing site data removes the offline copy. When signed in, rank and harbor progress synchronize to your BOOOM44 account when connectivity returns; paid equipment ownership remains verified separately.