Support & purchase help
Paid but not unlocked? Do not buy again.
Restore equipment
Open Command, check that you are signed in with the email used for the purchase, then open Arsenal and choose Restore account purchases. Your purchased weapon or hull should show EQUIP. Restoring a purchase does not charge you.
Account email or password
Use Reset password or Resend confirmation email in Command. Open only the newest BOOOM44 email. Check Spam and allow at least a minute before requesting another. We send account emails from account@auth.booom44.com. This is a sending address, not a monitored reply inbox. If a service limit is shown, wait and try again or contact us; buying is not required to create an account.
Contact game support
Include your account email, device/browser, what happened and the purchase receipt reference if relevant. Never send your password, card number, bank verification code or authentication link. Our contact address is drschneider007@gmail.com.
Payment, cancellation or refund
Use Stripe/Link transaction support or the support link on your receipt. You can also contact us and state your cancellation/refund request, item, purchase date and receipt reference. Consumer rights remain unaffected.
Mobile controls and sound
Move with a finger. Tap Shield and keep dragging to continue steering. Enable Game Sound and set your device media volume above zero. The game cannot raise device volume or change a Bluetooth audio route. Choose TEST GAME SOUND in Command. Daily Fair Challenges deliberately use the free standard equipment.
Offline play
Prepare the game online in Command before travelling. Solo missions and completed-mission progress are stored on this device. Purchase records are not inferred from progress files. Prepared purchased equipment has a signed offline pass valid for 30 days from preparation; renew it online at no extra charge. Purchase ownership remains permanent. New purchases, account recovery and online co-op require a connection. Refunds or revocations are applied when checked online; a disconnected device cannot receive them immediately. Clearing site data removes the offline copy. There is no automatic cross-device progress synchronization.